Refund policy

Buying readings is optional, and we want you to feel safe doing it. This page explains how refunds work. Payments and refunds are handled by Paddle.com, our Merchant of Record.

Pack of 10 readings

You can get a full refund on request within 14 days of purchase.

Unlimited subscription

• You can cancel at any time: there is no further charge, and your access continues until the end of the month you have already paid for.
• You can get a full refund of the latest monthly payment on request within 14 days of that payment.

How to ask for a refund

Write to us at [email protected] with the receipt number (txn_…) or the email address you used at checkout.

Refunds are made by Paddle to the card used for the purchase, usually within 5 to 10 working days. You can also contact Paddle through the link in your receipt email.

Technical problems

If a paid reading fails because of an error on our side, it is given back automatically.